Since 1913, Marathon Electric has been dedicated to providing customers with quality motors and generators for targeted applications. Marathon Electric became part of WEG Group in 2024. Founded in 1961, WEG is a global electric-electronic equipment company, operating mainly in the capital goods sector with solutions in electric machines, automation and paints for several sectors, including infrastructure, steel, pulp and paper, oil and gas, mining, among many others. WEG stands out in innovation by constantly developing solutions to meet the major trends in energy efficiency, renewable energy and electric mobility. With manufacturing units in 12 countries and present in more than 135 countries, WEG has more than 40,000 employees worldwide

Position Summary:

Performs supervisory duties for the inside sales support team.

Primary Responsibilities:

• Has direct responsibility for all assigned team members: from a sales goals perspective; human resource perspective; training perspective and coaching perspective.

• Keeps the Inside Sales Manager informed on performance, operations, and team status at all times.

• Provides feedback and solutions for management consideration.

• Instills a focus on customer service to all team members.

• Effectively evaluates and adjusts team workload, as necessary.

• Reviews current processes and finds solutions to improve and streamline (eliminate no value activities).

• Increases effectiveness by providing tools, training, and standardized processes that support daily operations.

• Implements training programs and procedure changes, as necessary, to support improved team performance.

• Interacts with all other department Supervisors/Managers to improve relationships and communication between departments for both internal and external teams.

• Participates in special projects, focused on department-level improvements.

• Engages in direct sales activities, including receiving customer calls, preparing quotations, informing customers about pricing, ship dates, and other information pertinent to an order.

• Regularly mentors junior team members and trains new hires as well as promotes mentoring skills in junior supervisor(s), if applicable.

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance. Responsible for addressing employee complaints and resolving problems.

• Performs other duties as required by the Inside Sales Manager.

• Other duties as assigned

Minimum Requirements:

Education: (minimum education or equivalent in relevant experience)

• High School or GED

• Field of Study if required: Associates degree or equivalent in a relevant field is preferred

Knowledge/Training:

• Strong knowledge of sales and customer service concepts.

• People Management.

• Microsoft Office.

• Phone etiquette for customer interaction.

• Technical aptitude (electrical and mechanical).

• Some finance experience is highly beneficial.

• Breadth and depth of knowledge of customer needs, industry trends, and market forces

Experience: (minimum years of related experience)

• 5+ years of relevant experience

Demonstrated Skills:

• Attention to detail

• Organized

• Time Management

• Words well with others

• Problem Solving

• Initiative

• Analytical

• Leadership

• Customer focus

• Communication